Helpdesk Specialist

Salary Range- 45-55K.

HITSS, LLC is seeking a Help Desk Specialist to support our VA customer on site at the VA FSC in Austin, Tx. Onsite. Telework on occasion if approved by the customer. The Help Desk Specialist will serve as an expert technician on an Information Technology Help Desk. The role requires system administration skills to troubleshoot Tier 1 and 2 calls in the Help Desk. The Help Desk Specialist must have experience supporting end users to resolve a range of technical issues. The candidate will operate under the supervision of the Customer Service Manager and be professional with extreme attention to detail and patience. Experience with Microsoft Office Applications, and experience working in an office setting are critical skills as well as the ability to train end users on frequently asked technical issues. The candidate may also be asked to support the mobile device management platform for the customer, deploying configuration pushes to all mobile devices within the environment. The role also requires the ability to support technologies that have been deployed to the organization.  A candidate that has a knack for learning new technologies and keeping up with new advancements, as well as possessing time management skills to balance multiple project assignments is desired.  Having the ability to understand concepts such as IT Service Management and Change Management are a plus.

Veterans are encouraged to apply.


Maintain a wide range of hardware and network technology devices
Resolve IT issues in a high volume, fast paced environment
Contribute to maintaining a 99.999% operational system availability
Available for nights and weekend support during critical periods
Analyze and report on daily server event logs and provide corrective action as required
Troubleshoot basic IT services, desktop systems and peripheral devices as needed
Use of ticketing system to manage workload and end-user assistance via ServiceNow.

BS Degree with 1 year experience, or High school and 8 years’ experience
Experience providing IT support to multiple work sites
Fluent understanding of the entire Microsoft Server ecosystem of applications- primarily Microsoft Windows Server technologies (including Hyper-V)
Experience creating and deploying PowerShell scripts and batch scripts to manage/maintain software configuration changes desired
Experience with MDM solutions (i.e. IBM Maas360 or Microsoft InTune) preferred
Experience with MS Office, VPN, MS SharePoint, printers, WiFi
Excellent customer service, communication and organizational skills are required
Demonstrable troubleshooting and problem resolution skills for Desktops and Laptops
Ability to work independently with minimal direction providing technical and non-technical support to multiple users
Ability to work overtime required on occasion
Ability to sit at a workstation for long periods of time
Able to lift, carry, move, load and unload heavy objects (up to 50 pounds)


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